Last updated: November 12, 2026
At Oakmont Ridge, we want paying for your order to be quick, simple and secure. This policy explains which payment methods we accept and how your payment is handled.
Accepted payment methods
You can pay using any of the following:
- Shop Pay
- PayPal
- Visa
- Maestro
- Master Card
- American Express
- Union Pay
All payments are taken in Canadian dollars (CAD).
How payments are processed
Every payment is handled securely by trusted payment providers.
- Your payment is charged when you place your order
- We start processing your order once your payment has been successfully received
- We never store your full payment details
Payment security
Keeping your information safe matters to us. Every transaction on our site is encrypted with SSL (Secure Sockets Layer) technology to protect your personal and payment details.
Order verification
To help prevent fraud and keep your account safe, we may:
- Run verification checks on payments
- Ask you for additional information where needed
If we can't verify a payment, we may cancel the order and refund you in full.
Currency and sales taxes
All prices are shown and charged in Canadian dollars (CAD). Any applicable sales taxes (GST, HST, PST or QST, depending on your province) are calculated and shown at checkout before you pay.
If your card was issued in a different currency, your bank may charge a currency conversion fee.
If your payment doesn't go through
If your payment is declined or unsuccessful, please:
- Check that your payment details are correct
- Contact your bank or card provider
- Try a different payment method
If the problem continues, our support team will be happy to help.
Refunds
Refunds are handled in line with our Return and Refund Policy.
- Refunds are always issued to your original payment method
- The time it takes to appear on your statement depends on your bank or card provider
Contact information
Have a question, or need a hand with an order? Our team is happy to help:
Email: support@oakmontridge.com
Contact form: Contact page
Customer service hours (ET)
Monday to Friday: 9:00am–5:30pm
Saturday and Sunday: 10:00am–3:00pm
We aim to reply to every message within 24 hours.
Company information
Store: Oakmont Ridge
Company: ECOM SOLUTION HUB LTD
Company number: SC904631
Registered address: Flat 9, 13 Seacole Square, Edinburgh, Scotland, EH16 4ZG, United Kingdom
Thank you for shopping with Oakmont Ridge.