Payment Policy

Last updated: November 12, 2026

At Oakmont Ridge, we want paying for your order to be quick, simple and secure. This policy explains which payment methods we accept and how your payment is handled.

Accepted payment methods

You can pay using any of the following:

  • Shop Pay
  • PayPal
  • Visa
  • Maestro
  • Master Card
  • American Express
  • Union Pay

All payments are taken in Canadian dollars (CAD).

How payments are processed

Every payment is handled securely by trusted payment providers.

  • Your payment is charged when you place your order
  • We start processing your order once your payment has been successfully received
  • We never store your full payment details

Payment security

Keeping your information safe matters to us. Every transaction on our site is encrypted with SSL (Secure Sockets Layer) technology to protect your personal and payment details.

Order verification

To help prevent fraud and keep your account safe, we may:

  • Run verification checks on payments
  • Ask you for additional information where needed

If we can't verify a payment, we may cancel the order and refund you in full.

Currency and sales taxes

All prices are shown and charged in Canadian dollars (CAD). Any applicable sales taxes (GST, HST, PST or QST, depending on your province) are calculated and shown at checkout before you pay.

If your card was issued in a different currency, your bank may charge a currency conversion fee.

If your payment doesn't go through

If your payment is declined or unsuccessful, please:

  • Check that your payment details are correct
  • Contact your bank or card provider
  • Try a different payment method

If the problem continues, our support team will be happy to help.

Refunds

Refunds are handled in line with our Return and Refund Policy.

  • Refunds are always issued to your original payment method
  • The time it takes to appear on your statement depends on your bank or card provider

Contact information

Have a question, or need a hand with an order? Our team is happy to help:

Email: support@oakmontridge.com
Contact form: Contact page

Customer service hours (ET)

Monday to Friday: 9:00am–5:30pm
Saturday and Sunday: 10:00am–3:00pm

We aim to reply to every message within 24 hours.

Company information

Store: Oakmont Ridge
Company: ECOM SOLUTION HUB LTD
Company number: SC904631
Registered address: Flat 9, 13 Seacole Square, Edinburgh, Scotland, EH16 4ZG, United Kingdom

Thank you for shopping with Oakmont Ridge.